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Developing a Chiropractic Practice A Knowledge on Disks Program
Sweeping the Globe Copyright 1995-98 - R. C. Schafer, DC, PhD, FICC
Table of Contents 1 ESTABLISHING A CAREER IN CHIROPRACTICIntroduction Health Practice Structure The Business Side of Profession Practice The Need for Advanced Planning Matching Personal Desires with Career Aspirations Professional Goal Setting Time Management Improving Reading Dynamics Developing a Professional Image Personalizing Health Care Fulfilling Human Needs Humanizing Health Care 2 GETTING STARTED Introduction Types of Practice Relationships The Private Practice Option Purchasing a Practice Selecting the Area and Site Space Renting or Leasing Considerations Establishing a Professional Environment Obtaining Necessary Equipment and Supplies Financing a New Practice Preparing a Loan Application 3 BASIC OFFICE SYSTEMS AND PROCEDURES Introduction Policies vs Procedures Practice Planning Telephone Impressions The Reception Area The Appointment System The Departing Patient Case Management Records Other Records and Forms Office Records Maintenance Common Communication Pitfalls Mail and Correspondence Processing Personalized Form Letters Filing Requirements and Systems Reminder and Followup Systems Reports Office Supplies Purchasing Control Inventory Considerations Small Business Regulations Basic Tax Planning Optional Equipment Office Cleaning and Repair Services Periodic Inspections Procedural Changes Travel Arrangements 4 FINANCIAL MANAGEMENT Basic Organization Bookkeeping Requirements Accounting Methods Accounting Systems Pegboard Systems Accounts Receivable Patient Ledgers Typical Billing Procedures Patient Statements Collection Tasks Deposits Balancing Bank Statements Accounts Payable Systems Checking Accounts The General Ledger Petty Cash Payroll Records Taxes Withheld Periodic Financial Responsibilities Daily Reports Weekly Reports Monthly Reports Quarterly Reports Semiannual Reports Annual Reports Strategic Budgeting Tax Considerations The Role of the Accountant Computerized Billing An Option Administrative Innovations 5 OFFICE ECONOMICS Introduction Human Relations and Economics Maintaining Practice Control Fee Policies Fee Schedules CashBasis Fees Financial Responsibility Credit Policies Presenting the Fee Answering Questions About Fees Collection Management Telephone Collection Procedures Direct Mail Collection Procedures Collection Agencies Credit Regulations Legal Resolutions Cancelled Accounts Expense Budgets Periodic Fee Evaluations Practice Efficiency Evaluations Promotional Allowances Setting Attainable Goals Helpful Progress Analyses 6 HUMAN RELATIONS IN PROFESSIONAL PRACTICE Introduction Basic Practice Psychology Semantics and Vocabulary Building Good Will Developing Chiropractic Consciousness Handling Complaints and Criticisms Practical Psychotherapeutics 7 PATIENT EDUCATION AND MOTIVATION Introduction The Variety of Professional Services The Acute Case The Chronic Case Examination Considerations Reporting Findings Patient Motivation The Influence of Staff Attitudes Motivational Communications Personalizing Care The Art of Practice Development Developing Referral Centers Referral Acknowledgements Patient Recall Systems Patient Reactivation Systems Sustaining Practice Growth Auliary Techniques Children in the Office The Elderly in the Office 8 GETTING KNOWN WITHIN THE COMMUNITY Introduction Objectives Getting Noticed, Known, and Remembered Relating to the Public Community Organizations Media Action Projects Community Action Projects Industrial Relations Sustaining Practice Growth 9 INSURANCE RELATIONS Introduction Evaluating the Office Insurance Inventory Public Liability Property Professional Liability Employee Bonding Disability Protection Overhead Protection Corporate Automobile Insurance ThirdParty Insurance Relations Major Medical Cases Worker's Compensation Accounts Accident Accounts Medicare and Medicaid Accounts Simplifying InsuranceClaim Processing The Insurance Log Relative Value Schedules Claims Review Peer Review 10 MEDICOLEGAL SITUATIONS Introduction Practice Acts and Health Codes The DoctorPatient Contract Patient Consent Treating Minors and Incompetents Warranties Case Dismissal Privileged Communications The Patient's Right to Privacy Authorizations and Releases Medicolegal Reports Safeguarding Against Malpractice Claims Serving as an Expert Witness License Renewal and Continued Education 11 OFFICE PERSONNEL MANAGEMENT Introduction The Role of Assistants Screening Applicants Hiring Techniques Employee Orientation Employee Training Personal Appearance and Dress Codes Optimal Personnel Relations TwoWay Communications Handling Staff Problems Personnel Policies Staff Benefit Options Legal Considerations Control Means Leadership Performance Evaluation Management Styles Strategic DecisionMaking Goal Achievement via Team Effort 12 PERSONAL MONEY MANAGEMENT Introduction Increasing Net Worth Priority Problems Developing Cost Consciousness Logical Cost Cutting Tax Planning The Keogh Plan The Importance of Liquidity Creative Money Management Personal Requirements and Provisions Insurance Management Savings Management Choosing the Right Bank Investment Management Mutual Funds The Stock and Bond Markets Commodity Speculation Real Estate The Professional Corporation Trusts Attaining Financial Goals Safeguarding Against a National Economic Collapse Plan Early for Security and Retirement Molding Your Own Future *** |
