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The Chiropractic Assistant
Second Edition
by Richard C. Schafer, DC, PhD, FICC

This book was originally distributed by the ACA.   It still remains the most comprehensive
CA text available.   The CD is formatted for easy reading and printing.

583 pages and 14 Chapters


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You may also appreciate this 4-volume set:

Training for Chiropractic Office Assistants
A 4-Book Series        by Richard C. Schafer, DC, PhD, FICC

Book 1:   Alert Office Economics (Schafer)


INITIAL CONSIDERATIONS - UNDERSTANDING THE DOCTOR'S FEE - EXPLAINING FEES TO PATIENTS - ANSWERING QUESTIONS ABOUT FEES AND SERVICES - DISMISSING THE PATIENT - OFFICE ACCOUNTING - THE OFFICE BOOKS - ACCOUNTS RECEIVABLE AND BILLING - BILLING ROUTINES - COLLECTION ADMINISTRATION - ACCOUNTS PAYABLE - PETTY CASH - EXTRA CASH - RECONCILING BANK STATEMENTS - FINANCIAL CONTROL - MANAGING THE DOCTOR'S PERSONAL ACCOUNTS - PRACTICES CAN GET SICK TOO! - SUMMARY OF HUMAN RELATIONS IN OFFICE ECONOMICS - WORKING WITH AN ACCOUNTANT
[140 pages]

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Book 2:   Human Relations in Health Care (Schafer)


COMMUNITY RELATIONS - ON-THE-JOB CONDUCT - OFFICE ETIQUETTE - FIRST IMPRESSIONS - PSYCHODYNAMICS - PSYCHOLOGIC PRINCIPLES - EDUCATIONAL OBLIGATIONS - HUMAN RELATIONS IN PATIENT CONTROL - CHILDREN IN THE OFFICE - OFFICE RULES AND PROCEDURES - THE ELDERLY IN THE OFFICE - ADDING THE PERSONAL TOUCH - THE ART OF COMMUNICATION - APPEALING TO PATIENTS' INNER NEEDS - RESOLVING COMPLAINTS - GENTLE PERSUASION - FILLING THE COMMUNICATIONS GAP - ENTHUSIASM IS CONTAGIOUS - CONVERSATION
[105 pages]

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Book 3:   Strategic Office Administration (Schafer)


PRINCIPLES OF CHIROPRACTIC HEALTH CARE - ATMOSPHERE OF A PROFESSIONAL OFFICE -OFFICE POLICIES AND PROCEDURES - DEVELOPING YOUR CONTRIBUTION - RESPONSIBILITIES OF AN ADMINISTRATIVE ASSISTANT - OPENING THE OFFICE - GREETING PATIENTS AND VISITORS - MANAGING THE RECEPTION AREA - THE APPOINTMENT SYSTEM - OFFICE RECORDS - THE FILING SYSTEM -PURCHASING AND INVENTORY CONTROL - MAIL AND CORRESPONDENCE - PREPARATION OF PROFESSIONAL DOCUMENTS - CORRESPONDENCE - CLINICAL REPORTS - GRAMMAR AND RULES OF COMPOSITION - REPORTS - COMPUTER SCIENCE - INSURANCE CONSIDERATIONS - CLAIMS CONTROL - ASSIGNMENTS - COST AND UTILIZATION CONTROL
[324 pages]

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Book 4:   The 4-Star Clinical Assistant (Schafer)


CHIROPRACTIC PRACTICE - QUALIFICATIONS OF A PARAPROFESSIONAL - PRACTICE GOALS - HEALTH-TEAM CONSCIOUSNESS - EMERGENCY SITUATIONS - THE HEALTH-SERVICE ROLE - REHABILITATION - LANGUAGE OF HEALTH-CARE PROFESSIONS - ANATOMICAL AND CLINICAL TERMS - BODY SYSTEMS - LANDMARKS - MEDICOLEGAL CONSIDERATIONS - RECORD MANAGEMENT - PATIENT'S RIGHT TO PRIVACY - DOCTOR-PATIENT CONTRACT - PATIENT CONSENT-LEGAL IMPLICATIONS - PROTECTION AGAINST MALPRACTICE - ACCIDENT PREVENTION - REPORTING CLINICAL DATA - THE HYGIENIC ENVIRONMENT - PEDIATRICS - GERIATRICS - THE DISABLED PATIENT - THE PATIENT IN PAIN - ASSISTING PHYSICAL EXAMINATIONS - RECORDING VITAL SIGNS - BASIC LABORATORY TESTS -PHYSIOTHERAPY- DIETETICS - X-RAY DEPARTMENT DUTIES
[329 pages]

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Updated 4-05-2013