INITIAL CONSIDERATIONS - UNDERSTANDING THE DOCTOR'S FEE - EXPLAINING FEES TO PATIENTS - ANSWERING QUESTIONS ABOUT FEES AND SERVICES - DISMISSING THE PATIENT - OFFICE ACCOUNTING - THE OFFICE BOOKS - ACCOUNTS RECEIVABLE AND BILLING - BILLING ROUTINES - COLLECTION ADMINISTRATION - ACCOUNTS PAYABLE - PETTY CASH - EXTRA CASH - RECONCILING BANK STATEMENTS - FINANCIAL CONTROL - MANAGING THE DOCTOR'S PERSONAL ACCOUNTS - PRACTICES CAN GET SICK TOO! - SUMMARY OF HUMAN RELATIONS IN OFFICE ECONOMICS - WORKING WITH AN ACCOUNTANT
[140 pages]
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Book 2:   Human Relations in Health Care (Schafer)

COMMUNITY RELATIONS - ON-THE-JOB CONDUCT - OFFICE ETIQUETTE - FIRST IMPRESSIONS - PSYCHODYNAMICS - PSYCHOLOGIC PRINCIPLES - EDUCATIONAL OBLIGATIONS - HUMAN RELATIONS IN PATIENT CONTROL - CHILDREN IN THE OFFICE - OFFICE RULES AND PROCEDURES - THE ELDERLY IN THE OFFICE - ADDING THE PERSONAL TOUCH - THE ART OF COMMUNICATION - APPEALING TO PATIENTS' INNER NEEDS - RESOLVING COMPLAINTS - GENTLE PERSUASION - FILLING THE COMMUNICATIONS GAP - ENTHUSIASM IS CONTAGIOUS - CONVERSATION
[105 pages]
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Book 3:   Strategic Office Administration (Schafer)

PRINCIPLES OF CHIROPRACTIC HEALTH CARE - ATMOSPHERE OF A PROFESSIONAL OFFICE -OFFICE POLICIES AND PROCEDURES - DEVELOPING YOUR CONTRIBUTION - RESPONSIBILITIES OF AN ADMINISTRATIVE ASSISTANT - OPENING THE OFFICE - GREETING PATIENTS AND VISITORS - MANAGING THE RECEPTION AREA - THE APPOINTMENT SYSTEM - OFFICE RECORDS - THE FILING SYSTEM -PURCHASING AND INVENTORY CONTROL - MAIL AND CORRESPONDENCE - PREPARATION OF PROFESSIONAL DOCUMENTS - CORRESPONDENCE - CLINICAL REPORTS - GRAMMAR AND RULES OF COMPOSITION - REPORTS - COMPUTER SCIENCE - INSURANCE CONSIDERATIONS - CLAIMS CONTROL - ASSIGNMENTS - COST AND UTILIZATION CONTROL
[324 pages]
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Book 4:   The 4-Star Clinical Assistant (Schafer)

CHIROPRACTIC PRACTICE - QUALIFICATIONS OF A PARAPROFESSIONAL - PRACTICE GOALS - HEALTH-TEAM CONSCIOUSNESS - EMERGENCY SITUATIONS - THE HEALTH-SERVICE ROLE - REHABILITATION - LANGUAGE OF HEALTH-CARE PROFESSIONS - ANATOMICAL AND CLINICAL TERMS - BODY SYSTEMS - LANDMARKS - MEDICOLEGAL CONSIDERATIONS - RECORD MANAGEMENT - PATIENT'S RIGHT TO PRIVACY - DOCTOR-PATIENT CONTRACT - PATIENT CONSENT-LEGAL IMPLICATIONS - PROTECTION AGAINST MALPRACTICE - ACCIDENT PREVENTION - REPORTING CLINICAL DATA - THE HYGIENIC ENVIRONMENT - PEDIATRICS - GERIATRICS - THE DISABLED PATIENT - THE PATIENT IN PAIN - ASSISTING PHYSICAL EXAMINATIONS - RECORDING VITAL SIGNS - BASIC LABORATORY TESTS -PHYSIOTHERAPY- DIETETICS - X-RAY DEPARTMENT DUTIES
[329 pages]
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