FIRST-CONTACT CARE WITH A MEDICAL VS CHIROPRACTIC PROVIDER AFTER CONSULTATION WITH A SWISS TELEMEDICINE PROVIDER: COMPARISON OF OUTCOMES, PATIENT SATISFACTION, AND HEALTH CARE COSTS IN SPINAL, HIP, AND SHOULDER PAIN PATIENTS
 
   

First-Contact Care With a Medical vs Chiropractic Provider
After Consultation With a Swiss Telemedicine Provider:
Comparison of Outcomes, Patient Satisfaction, and
Health Care Costs in Spinal, Hip,
and Shoulder Pain Patients

This section is compiled by Frank M. Painter, D.C.
Send all comments or additions to:
    Frankp@chiro.org
 
   

FROM:   J Manipulative Physiol Ther. 2015 (Sep);   38 (7):   477–483 ~ FULL TEXT

Taco A.W. Houweling, DC, MRes, PhD, Andrea V. Braga, MD, MBA, Thomas Hausheer, DC,
arco Vogelsang, DC, Cynthia Peterson, RN, DC, MMedEd, B. Kim Humphreys, DC, PhD

Postdoctoral Research Fellow,
Department of Chiropractic Medicine,
University Hospital Balgrist, Forchstrasse 340, 8008
Zürich, Switzerland.
taco.houweling@balgrist.ch


JMPT's Editor-in-Chief Claire Johnson, DC, MEd,
emphasized the importance of the latest findings:

“Comparative studies – in other words, research that compares the outcomes between two different providers or modalities – are rare for chiropractic care,” she said.

“Thus, this study by Houweling, et al., is especially important if payers and policy-makers are to better understand the 'triple aim' as it relates to chiropractic. Specifically, this study helps us better understand what type of care provides better patient satisfaction, is more cost effective, and improves population health.”

“The findings of this study support first-contact care provided by DCs as an alternative to first-contact care provided by MDs for a select number of musculoskeletal conditions. Restrictive models of care in which patients are required to contact a medical provider before consulting a chiropractic provider may be counterproductive for patients experiencing the musculoskeletal conditions investigated and possibly others.”


OBJECTIVE:   The purpose of this study was to identify differences in outcomes, patient satisfaction, and related health care costs in spinal, hip, and shoulder pain patients who initiated care with medical doctors (MDs) vs those who initiated care with doctors of chiropractic (DCs) in Switzerland.

METHODS:   A retrospective double cohort design was used. A self-administered questionnaire was completed by first-contact care spinal, hip, and shoulder pain patients who, 4 months previously, contacted a Swiss telemedicine provider regarding advice about their complaint. Related health care costs were determined in a subsample of patients by reviewing the claims database of a Swiss insurance provider.

RESULTS:   The study sample included 403 patients who had seen MDs and 316 patients who had seen DCs as initial health care providers for their complaint. Differences in patient sociodemographic characteristics were found in terms of age, pain location, and mode of onset. Patients initially consulting MDs had significantly less reduction in their numerical pain rating score (difference of 0.32) and were significantly less likely to be satisfied with the care received (odds ratio = 1.79) and the outcome of care (odds ratio = 1.52). No significant differences were found for Patient's Global Impression of Change ratings. Mean costs per patient over 4 months were significantly lower in patients initially consulting DCs (difference of CHF 368; US $368).

CONCLUSION:   Spinal, hip, and shoulder pain patients had clinically similar pain relief, greater satisfaction levels, and lower overall cost if they initiated care with DCs, when compared with those who initiated care with MDs.



From the FULL TEXT Article:

Introduction

Pain of musculoskeletal origin represents a major health problem worldwide. In a Swiss survey conducted in 2007, back pain was a commonly reported health problem, with 43% of the population experiencing this complaint over the course of a year. [1] Of these, 33% reported that their symptoms led to reduced productivity at work. The burden of musculoskeletal conditions on the Swiss health care system is equally staggering, with health care expenditure resulting from this condition being estimated at 14 billion Swiss Francs (CHF) per year (US $14 billion) or 3.2% of the gross domestic product. [2]

First-contact care (ie, care provided at the entry point into the health care system including assessing and making appropriate referrals) for musculoskeletal conditions as covered by the compulsory Swiss health insurance (obligatorische Krankenpflegeversicherung) is provided by 2 medical professionals, that is, medical doctors (MDs) and doctors of chiropractic (DCs). [3] Although patients may be co-managed with other medical colleagues or paramedical providers (eg, physiotherapists), treatment for the same complaint may vary according to the type of first-contact provider. For instance, MDs tend to use medication, including analgesics, muscle relaxants, and anti-inflammatory agents, for the treatment of acute nonspecific spinal pain, whereas DCs favor spinal manipulative therapy as the primary treatment for this condition. [4]

Despite the importance of the role of MDs and DCs as first-contact care providers in the Swiss health care system, comparative research on outcomes and health care costs in patients initiating care with either of these 2 medical providers for musculoskeletal and other conditions has yet to be undertaken. Therefore, the purpose of this study was to compare differences in outcomes, including pain levels and perceived change in overall health, and patient satisfaction as well as related health care costs in spinal, hip, and shoulder pain patients who initiated care with MDs vs those who initiated care with DCs in Switzerland.



Discussion

The present study was the first at comparing data on health outcomes, patient satisfaction, and related health care costs in patients consulting differing first-contact care providers for musculoskeletal pain in Switzerland. This study showed that spinal, hip, and shoulder pain patients had modestly higher pain relief and satisfaction with care at lower overall cost if they initiated care with DCs, when compared with those who initiated care with MDs.

Although the differences in pain relief scores between groups were statistically significant, they were likely not of clinical significance. The minimal clinically important difference is a threshold beyond which the change in the score of an instrument used to measure a symptom is considered meaningful to the patient. Kovacs et al [7] suggested a minimal clinical important difference for the numerical pain rating scale of 1.5, which is 5 times higher than the differences observed in this study. Hence, the extent of the differences in pain relief observed might be too small for patients to notice a clinically meaningful difference. This assumption is supported in the present study, as it was found that the data on perceived change in overall health over the study period were similar in patients who initially consulted MDs compared with those who initially consulted DCs. The fact that nearly 3 quarters of patients in both groups had acute symptoms (no longer than 30 days) likely explains this lack of a difference. Indeed, a recent systematic review of spinal manipulative therapy for patients with acute low back found that the benefit of manipulation-based therapy compared with other available treatments is typically small and likely not clinically relevant. [8]

The findings of this study pertaining to patient satisfaction were in line with previous research comparing chiropractic care to medical care for back pain, which found that chiropractic patients are typically more satisfied with the services received than medical patients. [9-12] The reasons for the differences in satisfaction ratings observed in this study are unknown. One possible reason for these discrepancies may be the longer consultation time typically available for appointments with DCs compared with MDs. [13] A further explanation for these controversial findings is that patients consulting DCs might have appreciated not having to see multiple providers for treatment. In contrary, MDs commonly refer patients to a physiotherapist for further treatment of acute spinal pain. [14]

Mean total spinal, hip, and shoulder pain-related health care costs per patient during the 4-month study period were approximately 40% lower in patients initially consulting DCs compared with those initially consulting MDs. The reason for this difference was a lower use of health care services other than first-contact care in patients initially consulting DCs compared with those initially consulting MDs. Previous observational studies comparing medical and chiropractic care in terms of health care costs per patient have shown opposing results. Two studies conducted in the United States found that patients with low back pain treated in chiropractic clinics incurred higher costs than patients treated in medical clinics. [15, 16] One possible reason for these opposing findings is that differences were brought about by the methods of determining costs. In the studies conducted in the United States, costs were determined by chart audit, whereas in the present study, cost determinations were based on an insurance database review of all health care services used for the conditions investigated including the cost of visits to other health care providers. A further explanation for the discrepancy with previous research may be the different health care settings with different cost structures in which the studies were conducted.

The findings of this study support first-contact care provided by DCs as an alternative to first-contact care provided by MDs for a select number of musculoskeletal conditions. Restrictive models of care in which patients are required to contact a medical provider before consulting a chiropractic provider may be counterproductive for patients experiencing the musculoskeletal conditions investigated and possibly others. In addition to potentially reducing health care costs, direct access to chiropractic care may ease the workload on MDs, particularly in areas with poor medical coverage and hence enabling them to focus on complex cases. The minority of patients with complex health problems initially consulting a chiropractic provider would be referred to, or comanaged with, a medical provider to provide optimal care.


Limitations

This study had several limitations, with the principal limitations being the low response rate, the lack of standardized validated outcome measures, and the limited information on clinical characteristics. Although the use of reminders mailed to patients and additional questioning during the telemedicine consultation might have had a positive impact on these factors, the implementation of such procedures was not possible due to resource constraints. This might also have resulted in longer telephone consultation times, potentially adversely affecting the quality of services provided. Despite this, the response rate of this study was in line with that obtained in previously conducted retrospective research on primary care patients (ranging from 33% to 41%). [17]

Despite adjusting outcome, patient experience, and cost data for differences in patient characteristics, the impact of other unmeasured confounding factors on these data is unknown. Because of the large amount of missing data on age, sex, mode of onset, and working status, these data could not be taken into account in all regression models used. The limited data available showed that there were differences in these factors, supporting that the results of this study may have been subject to residual confounding. The fact that patients initiating care with MDs were more likely to be hospitalized than to those initiating care with DCs provides further evidence to support this hypothesis. Indeed, it is plausible that patients selecting a chiropractic provider for first-contact care are generally healthier than those choosing a medical provider for this purpose. This could have resulted in higher satisfaction ratings and lower costs for patients initially consulting DCs compared with MDs. Nevertheless, the use of an observational design with its potential limitations was best suited for this study, as real-life practice patterns were assessed.

Extracting cost information from an insurance database presents a number of challenges, which include absence of clinical information about patients, incorrect labeling of data, and incomplete claims information. Furthermore, over-the-counter medication cannot be determined from an insurance database review. Such factors may lead to overestimation or underestimation of data on costs. Despite these limitations, insurance databases are regarded as an objective and reliable source of data on health care costs.

Caution must be taken in generalizing study findings to national practice, as the findings of this study may only be applicable to a selected population. The present study was conducted on patients using telemedicine services, and costs were based on data from a single insurance provider. Moreover, the distribution of the type and number of health care providers in a geographic area can have an impact on the use of health care resources and treatment patterns. Future research may want to focus on specific treatment settings (eg, chiropractic and general practitioner clinics) to reduce the possibility of such bias.



Conclusion

Although spinal, hip, and shoulder pain patients had clinically comparable pain relief irrespective of the initial provider seen, overall health care costs were considerably lower if patients initiated care with DCs compared with those who initiated care with MDs. Moreover, patients initially consulting DCs had greater satisfaction levels with care compared with those initially consulting MDs. These findings should be confirmed in prospective studies because they may have important implications for patients, clinicians, and third-party payers.


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