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Table 2.

Descriptive Statistics and Reliability Estimates for Patient Experience Measures.a

Measure (Number of Items)MeanSDαClinic-Level Intraclass Correlation
Access (5)87180.710.066
Communication (9)86170.860.067
Administrative assistant (4)95120.600.101
Global ratings (2)89140.710.033
Office appearance (1)9013NA0.069
Perceived outcomes (3)82170.740.012
Insurance met expectations (1)8131NA0.020
Measures are scored on 0 to 100 possible range with a higher score indicating more positive perceptions of care.