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Table 3.

Product-moment Correlations Among Patient Experience Measures.a

MeasureCommunicationAdministrative AssistantGlobal RatingsOffice AppearancePerceived OutcomesInsurance Expectations Met
Administrative assistant1.000.320.270.240.08
Global ratings1.000.500.640.05
Office appearance1.000.280.14
Perceived outcomes1.000.05
aAll correlations significant at P < .0001 except for correlations of insurance expectations met with access and administrative assistant (P < .05) and correlations of insurance expectations met with communication, global ratings, and perceived outcomes (P > .05).